Shipping policy

Last updated: September 9, 2025

Thank you for shopping at Rally Thread. Every item we sell is made to order, which means it is printed and assembled specifically for you after you place your order. Please read the timelines below carefully so you know exactly when to expect your package.

1. Order Processing & Production Time

Because our products are made to order, every order goes through a production stage before it ships.

Stage	Time
Order review & payment verification	Up to 24 hours
Production (printing, sewing, quality check)	3–5 business days

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday begin processing on the next business day.

During major sales events and the holiday season (November–December), production may take 2–4 additional business days due to higher order volume.

2. Delivery Time

Delivery time begins after production is complete and your package leaves our facility.

Destination	Estimated delivery after shipping
United States	7–12 business days
United Kingdom & European Union	10–20 business days
Canada	10–20 business days
Rest of the world	12–25 business days

Total estimated time = production time + delivery time. For a typical U.S. order, this means approximately 10–17 business days from the day you order to the day it arrives.

These are estimates, not guarantees. Delivery times may be affected by carrier delays, weather, customs inspections, and circumstances beyond our control.

3. Shipping Rates

Shipping is calculated at checkout and shown to you before you pay. The exact amount depends on your destination and the contents of your order.

We do not charge handling fees. The price you see at checkout is the final shipping cost.

4. Order Tracking

Once your order ships, we send a confirmation email to the address used at checkout containing your tracking number and a tracking link.

Please note:

Tracking information can take 3–5 business days to become active after you receive the email. This is normal and does not mean your package is lost.
If you have not received a shipping confirmation within 7 business days of ordering, please contact us.
Check your spam or promotions folder before contacting us — shipping notifications are often filtered there.

5. Split Shipments

If your order contains multiple items, they may be produced at different times and arrive in separate packages, at no additional cost to you. You will receive separate tracking numbers for each shipment.

6. Shipping Address Accuracy

You are responsible for entering a complete and accurate shipping address at checkout.

If you notice a mistake, contact us at support@rallythread.shop within 12 hours of placing your order. After production begins, the address can no longer be changed.
Packages returned to us because of an incorrect or incomplete address can be reshipped at your expense.
We cannot be held responsible for packages delivered to an address you provided incorrectly.

We do not ship to P.O. boxes, APO/FPO addresses, or freight-forwarding warehouses.

7. Customs, Duties & Import Taxes (International Orders)

For orders shipped outside the United States, import duties, taxes, and customs clearance fees may be charged by your country's customs authority when the package arrives.

These charges are not included in your order total and are the responsibility of the recipient. Rally Thread has no control over these charges and cannot predict their amount. Please check with your local customs office before ordering if you are unsure.

If a package is refused at customs and returned to us, the original shipping cost is non-refundable.

8. Lost, Delayed or Damaged Packages

Delayed: If tracking has not updated for more than 10 business days, contact us and we will open an investigation with the carrier.

Marked as delivered but not received: Please first check with your neighbors, building management, and household members, and look around your property. Carriers occasionally mark packages as delivered up to 48 hours early. If it has not appeared after 3 business days, contact us and we will help you file a claim.

Damaged in transit: Contact us within 30 days of delivery with photos of the damaged item and the packaging. See our Refund & Return Policy for how we resolve this.