Refund policy

Last updated: September 9, 2025

At Rally Thread, every product is made to order just for you. We stand behind the quality of what we make, and we want you to be happy with your purchase. This policy explains exactly what we can and cannot accept back, and how to reach us if something is wrong.

Our promise: if we made a mistake, we fix it at our cost. No questions, no return shipping fees.

1. Return Window

You have 30 days from the date your order is delivered to request a return, exchange, or refund. Requests made after 30 days cannot be accepted.

2. What We Always Accept — Our Mistake, Our Cost

We will replace the item free of charge, or issue a full refund, if:

The item arrived damaged, stained, or defective
The print is misaligned, faded, cracked, or incorrect
You received the wrong item, wrong size, or wrong design compared with your order confirmation
The personalized name or number was printed incorrectly compared with what you entered at checkout
Your order never arrived and the carrier investigation confirms it as lost

In these cases you do not need to ship the item back to us, and you do not pay return shipping. Simply contact us with photos (see Section 5).

3. What We Cannot Accept — Personalized Items

Because our products are printed on demand, we do not hold inventory and a returned item cannot be resold.

Personalized and custom items are final sale and cannot be returned or exchanged, unless they fall under Section 2 above. This includes any product where you selected a custom name, custom number, or custom text.

This is standard practice for made-to-order merchandise. Please double-check your spelling, number, and size selection before completing checkout.

4. Size Exchanges & Change of Mind

For non-personalized items only:

Situation	What we do	Who pays return shipping
Wrong size ordered by you	Exchange for a different size, subject to availability	You
Change of mind / no longer wanted	Refund to original payment method, minus original shipping	You
Item does not fit as expected	Exchange or refund	You

Returned items must be unworn, unwashed, and in original condition with all tags attached. Items that show signs of wear, washing, alteration, odor, or pet hair will be returned to you and no refund will be issued.

We strongly recommend checking the size chart on each product page before ordering. Our sizing is based on U.S. standard measurements.

5. How to Request a Return or Refund

Step 1. Email support@rallythread.shop within 30 days of delivery.

Step 2. Include the following so we can help you quickly:

Your order number (found in your confirmation email)
The name of the item and what is wrong with it
Clear photos of the item — for damaged, defective, or misprinted items please include a photo of the full item, a close-up of the problem, and a photo of the shipping label on the package

Step 3. Our team reviews your request and replies within 24 business hours with a decision and, if a physical return is required, a return address and instructions.

Please do not ship anything back to us before receiving written return instructions. Unauthorized returns cannot be processed or refunded.

6. Refund Processing

Once your refund is approved:

We issue the refund to your original payment method within 2 business days
Your bank or card issuer typically takes an additional 5–10 business days to post the funds to your account
We will send you an email confirmation when the refund has been issued
Original shipping charges are non-refundable, except when the return is our error under Section 2

If more than 15 business days have passed since we confirmed your refund and you still have not received it, please contact your bank first, then contact us.

7. Order Cancellations

You may cancel your order for a full refund within 12 hours of placing it, provided production has not yet started.

After 12 hours, your item has entered production and can no longer be cancelled or modified. To request a cancellation, email support@rallythread.shop immediately with your order number and the subject line "CANCEL ORDER".

8. Non-Returnable Items

The following cannot be returned or refunded:

Personalized or custom-printed items (unless defective — see Section 2)
Items returned more than 30 days after delivery
Items returned without prior written authorization from us
Items that are worn, washed, altered, or damaged after delivery
Gift cards
Free promotional items

9. European Union & United Kingdom Customers

If your order is shipped to the EU or the UK, you have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason.

Please note that under EU Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013, this right of withdrawal does not apply to goods that are made to your specifications or clearly personalized. Your statutory rights regarding faulty or misdescribed goods are unaffected by this policy.